Grievance Redressal

At Oppia Tech, we are committed to delivering a seamless and satisfactory experience to our customers. If you have any concerns or complaints regarding our services, we encourage you to reach out to us. We ensure that all grievances are handled with fairness, transparency, and prompt attention.

How to Raise a Complaint

• You may raise a complaint by contacting us via email at support@oppia.tech.

• Our support team is available during business hours to assist you.

• Kindly provide complete and accurate details to facilitate quicker resolution.

Required Information

• Order ID or Transaction ID

• Registered Email Address or Mobile Number

• Detailed description of the issue

• Supporting documents, if applicable

Resolution Timeline

• All complaints will be acknowledged within 24–48 hours of receipt.

• Resolution will be provided within 3–7 working days, depending on the nature and complexity of the issue.

Escalation Matrix

• Level 1: Customer Support Team

• Level 2: Grievance Officer

If you are not satisfied with the initial resolution, you may escalate your complaint to the Grievance Officer.

Grievance Officer Details

Name: Nitin Jha

Email: support@oppia.tech

Response Time: Within 48 hours

Important Notes

• We strive to resolve all grievances in a fair and transparent manner.

• Resolution timelines may vary depending on the nature of the complaint.

• Any misuse of the grievance mechanism may result in restricted access to our services.